Shipping & Delivery Policy

1. Dispatch time

• Orders are dispatched within 1 to 3 working days after payment is verified, or after confirmation for Cash on Delivery.
• During peak sowing season, or for large dealer orders, dispatch can take longer. We will tell you if it does.
• We do not dispatch on Sundays or public holidays.

2. Shipping charges

• A flat shipping fee is added to each domestic order and shown at checkout before you pay.
• Free-shipping offers, when running, are shown on the website and applied automatically at checkout.
• Bulk and dealer orders sent by transport or cargo are charged at actual cost, agreed before dispatch.

3. Courier partners

Domestic parcels are booked through iCarry, which assigns a reliable courier partner that serves your pincode. The courier's name and air waybill (AWB) number are shared with you when the parcel is booked.

4. Delivery times

These are estimates from dispatch. Weather, festivals, strikes and courier delays can add time.

5. Tracking

When your parcel is booked, you receive the courier name, AWB number and tracking link by email. The same link is shown in My Orders. Delivery status updates automatically as the courier scans the parcel.

6. Receiving your parcel

• Please check that the parcel is sealed and not damaged before accepting it.
• We recommend recording a short video while opening the parcel. It makes any claim much quicker to settle.
• Ownership and risk pass to you when the parcel is delivered to the address given in the order.

7. Damaged or missing parcels

• Tell us within 48 hours of delivery if the parcel is damaged, tampered with, or has items missing, with photos or the unboxing video.
• If tracking shows "delivered" but you did not receive it, tell us within 48 hours so we can raise it with the courier.
• If a parcel is lost in transit, we send a replacement or refund once the courier confirms the loss.

8. Undelivered parcels

• The courier usually attempts delivery up to three times. Please keep your phone reachable.
• If a parcel comes back to us because the address was wrong, nobody was available, or it was refused, re-shipping is charged at the flat fee. If you would rather cancel, we refund the order value less the shipping charges for both directions.

9. Export shipments

Export orders are shipped by air freight, courier or sea through our freight forwarders, with the phytosanitary certificate and export documents prepared by us. Import permits, customs duties, taxes and clearance at destination are the buyer's responsibility. See our Export Terms of Sale.