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Farmson Biotech Private Limited

Refund & Cancellation Policy

Changed your plan before we ship? Cancel free of charge. Something wrong after delivery? We refund or replace. Here is how it works.

1. Cancel before dispatch

You can cancel any order free of charge until it is dispatched. Email info@farmsonbiotech.com or call +91 90546 77915 with your order number. If you have already paid, the full amount is refunded, including shipping.

2. After dispatch

  • Once the parcel is booked with the courier, the order cannot be cancelled, because seed that has travelled cannot be restocked.
  • If you refuse a prepaid parcel, the order value is refunded less the shipping charges for both directions.
  • For damaged, wrong or defective seed, see our Return & Replacement Policy.

3. Cancellation by us

If we cannot supply your order, for example because a lot sells out or fails our quality check, we will tell you, offer an alternative variety if suitable, and otherwise refund the full amount paid.

4. When refunds are made

Cancelled before dispatchFull refund
Cancelled by FarmsonFull refund
Wrong or damaged product (approved claim)Refund of affected items, or replacement
Seed below label standard (approved claim)Refund of seed price, or replacement
Duplicate or excess paymentRefund of the extra amount

5. How refunds are paid

  • Refunds are paid by UPI or bank transfer to the account the payment came from. If that is not possible, we pay an account in the buyer's name that you confirm to us in writing.
  • Refunds are made within 7 to 10 working days of approval. We share the UTR of the refund with you.
  • No cancellation or restocking fee is charged on approved refunds.
  • Cash on Delivery orders that are refunded are paid back by UPI or bank transfer.

6. No refund cases

  • Change of mind after dispatch.
  • Crop loss or low yield due to weather, pests, diseases, soil or crop management.
  • Seed spoiled by storage or handling after delivery.

Contact us

Questions about this policy, an order or your personal data can be sent to us here. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.

CompanyFarmson Biotech Private Limited
AddressPlot No. 97, Yogi Estate 1, Ankleshwar GIDC, Ankleshwar, Dist. Bharuch, Gujarat 393002, India
Grievance OfficerV. D. Donga
Customer support+91 90546 77915
Sales and WhatsApp+91 72278 77915
Working hoursMonday to Friday, 10:00 AM to 5:00 PM IST
GSTIN24AAECF9614Q1Z4