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Farmson Biotech Private Limited

Return & Replacement Policy

Seed is a living product, so we cannot take it back once it has left our cold store. But if something is wrong with your order, we will put it right.

1. General rule

Because seed quality depends on how it is stored and handled, seed that has been delivered cannot be returned for change of mind, wrong choice of variety, or surplus stock.

2. When we replace or refund

Damaged in transitReport within 48 hours of delivery
Wrong variety, pack size or quantityReport within 7 days of delivery
Seed received after its "valid up to" dateReport within 7 days of delivery
Germination or purity below labelUnder our Seed Quality Warranty

3. How to raise a claim

  1. Contact usEmail info@farmsonbiotech.com or call +91 90546 77915 with your order number.
  2. Send evidencePhotos of the parcel and packs showing the lot number, the unboxing video if you have it, and your invoice.
  3. We reviewWe acknowledge within 48 hours and usually decide within 5 working days.

4. Do I need to send seed back?

Usually not. Most claims are settled from photos. If we do ask for the packs back, for example for a wrong item, we arrange and pay for the return pickup. No restocking fee is charged.

5. What is not covered

  • Seed damaged by storage in heat, sunlight or moisture after delivery, or packs opened and left unsealed.
  • Poor results caused by weather, soil, irrigation, pests, diseases, wrong sowing time or crop management.
  • Claims made after the time limits above, or without the lot number.
  • Change of mind after delivery.

6. Replacement or refund

If your claim is approved, we send replacement seed free of charge, or, if the variety is no longer available or you prefer, refund the price of the affected seed by UPI or bank transfer within 7 to 10 working days.

Contact us

Questions about this policy, an order or your personal data can be sent to us here. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.

CompanyFarmson Biotech Private Limited
AddressPlot No. 97, Yogi Estate 1, Ankleshwar GIDC, Ankleshwar, Dist. Bharuch, Gujarat 393002, India
Grievance OfficerV. D. Donga
Customer support+91 90546 77915
Sales and WhatsApp+91 72278 77915
Working hoursMonday to Friday, 10:00 AM to 5:00 PM IST
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